Artificial intelligence

We have a history of leveraging technology to drive business value. We consider potential security and safety risks of new and developing technologies.

The power of artificial intelligence (AI) technology, for example, can expand the capabilities of our workforce. AI has the potential to empower our employees to leverage their skills, and in doing so, boost operational efficiency, and enhance our business capabilities.

To bring AI-enabled solutions to our business at scale we:

• Test reliability, security, and performance.
• Develop tools and best practices.
• Gain exposure to emerging technologies and suppliers.
• Develop guardrails and our AI strategy for adoption at scale.

Our strategy brings our efforts together in a single ecosystem to help scale AI technology across the organization. Our strategy is built on six elements:

• Business-led: Reimagine our business functions and deliver outstanding customer experiences at lower costs.
• Talent: Equip people with AI skills and capabilities to envision and execute innovation.
• Operating model: Develop synergies as we find uses for AI across the company at pace and scale, while reducing costs.
• Technology: Provide the right tools and technology to address business needs and opportunities.
• Data: Continuously improve the quality and availability of our data to provide relevant insights and enhance decision making.
• Responsible AI: Based on industry standards like the NIST AI Risk Management Framework, our Responsible AI Principles guide our efforts in aspects related to safety, security, fairness, and privacy.